Frequently Asked Questions

Products & Orders & Shipping

Is your jewelry made from genuine silver?

Yes, all our products are
crafted from pure 925 sterling silver
How do I place orders?

To place an order, select the items you wish to purchase and click “Add to cart”. Once you have finished shopping, proceed and click “Checkout” then you will need to enter your details.

In the next step click "continue" to see the shipping costs and select your preferred payment method, either Visa or cash on delivery.
What are your payment methods?

Cash on delivery and Visa.
How much does delivery cost?

The delivery cost is varied and depends on shipping location
What is the order processing time?

Usually, it takes from 1 to
3 days for new orders to be processed, it is also subject to Stock Availability.
What is the delivery time?

Delivery takes between 1-7
days based on shipping location. In Main cities, between 1-4 days. In other cities, it is between 3-7 days
How to track orders?

You can login to Fathi Ibrahim, and track order through the order’s page or buy contact us through chat and WhatsApp.
Which countries do you ship to?

United Arab Emirates, Saudi Arabia, Bahrin, Oman, Kuwait, Qatar
How can I contact customer support if I have any further questions?

You can contact us via WhatsApp or our Facebook or Instagram page for any further inquiries.
Do you offer nice packaging with the order?

We know the importance of
presentation and therefore, we pay close attention to the packaging of our products. Our items are carefully wrapped with premium packaging, guaranteeing that they will arrive in style and are suitable for gifting or personal use.
What if a ring or bracelet does not fit me?

We offer a full refund or replacement as long as you return the item/s in the original condition. Please make sure to get the right measurements before making a purchase to avoid the process of waiting to return the item and getting the correct replacement.
Will I pay for any customs duties and taxes?

No, the final price includes all taxes

Return Questions

What is your return policy?

Returns are accepted within 14-day s of purchase. Returns have to be made in the original packaging, and in the same condition as delivered.
How do I return an order?

If you do not like our product, or would like to return for any reason, Please chat with us and fill the Return request, our team will contact you for return within 14 days of purchase.
How Long Will It Take to Receive My Refund?

Once we receive your returned item and confirm its condition, we promptly process your refund within 2 business days, The time it takes for the refunded amount to reflect in your account may vary between 2 to 15 days, depending on your banking institution. Rest assured, we are committed to ensuring a smooth and efficient refund process for you.